APPLY NOW! (386) 506-3059  My Daytona State

FalconAID Student Help Desk

Falcon-AID LogoKiosk Now Open!

Please visit us at the Daytona campus, Building. 300, Room 109
Falcon-AID Student Help Desk Kiosk
Personalized assistance via walk-in, email and over the phone

Our Mission

The Daytona State College Student Help Desk, Falcon-AID, is dedicated to being the first point of contact for students seeking technical assistance. Falcon-AID now works with the IT Help Desk and Falcon Online at the main Daytona State College campus to address all technical concerns with regards to the student/faculty/staff college environment.

We offer assistance with your smart devices in areas such as:
  • MyDaytonaState Student Portal (New Student Portal)
  • MyDaytonaState Student Portal password help
  • Navigating/accessing important service areas such as: Financial Aid, Admissions, Registration, etc.
  • Searching for available courses
  • Falcon Online support
  • Access to college DSC_Wireless WIFI
  • Access to Office365 through your student account
  • Directions to appropriate academic departments
  • Assistance with smart devices (i.e., laptops, tablets, smart phones) in topics related to college resources/services (only)
  • And more...

computer  WALK-IN HOURS (Daytona main campus only)

Monday – Friday 7:30am – 5pm (Building 300, Room 109)
Saturday 8am - 4pm (Building 210/R103A)

SUMMER "A" – "B"
Building 300, Room 109
Monday – Thursday 7:30am – 5pm
Friday 8am – 12pm
Saturday CLOSED

Phone OVER THE PHONE SUPPORT (386) 506-3950 or extension 3950 for on-campus calls:

Monday – Friday 8am – 8pm
Saturday 8am – 4pm

Monday – Thursday 7am –8pm
Friday 8am – 12pm
Saturday CLOSED

Email us at:

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IT Helpdesk / Falcon-AID Coordinator I
Yudith Day-Wygant
Phone: (386) 506-3436
Fax: (386) 506-4441



Senior Tech Assistant
Michael Soto
Phone: (386) 506-3920
Fax: (386) 506-4441





Tech Assistant
Victoria (Tori) Hoelscher
Phone: (386) 506-3920
Fax:(386) 506-4441

    Joshua Wilkerson
Phone: (386) 506-3920
Fax: (386) 506-4441
    Rifa Ahmed
Phone: (386) 506-3920
Fax: (386) 506-4441
    Rauno Vaht
Phone: (386) 506-3920
Fax: (386) 506-4441

Attention Students, Faculty and Staff!

Due to liability issues, the IT Falcon-AID techs are not allowed to touch or manipulate any smart (personal) devices that are not property of Daytona State College.

Our tech can assist you through directional instructions. If there is a problem with the device, or device software unrelated to our academic environment, we may recommend contacting the device/software vendor and/or manufacturer for technical support


Self-Service Portal - Student How To Guides


FalconMail FAQ

Falcon Online FAQ

Falcon Online Users Guide

Information Technology Department (Faculty/Staff Support)  

Web Help (Faculty/Staff)




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Daytona State College 1200 W. International Speedway Blvd., Daytona Beach, Florida 32114 (386) 506-3000

Daytona State College is an equal opportunity institution.

If you are having any difficulty accessing our website, please contact the help desk at (386) 506-3950 or

Last updated: 2017-04-14T18:42:10.223Z