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FalconAID Student Help Desk

Falcon-AID LogoWalk-In Kiosk Now Open!

Please visit us at the Daytona campus, Building. 300, Room 109
Falcon-AID Student Help Desk Kiosk
Personalized assistance via walk-in, email and over the phone

Our Mission

The Daytona State College Student Help Desk, Falcon-AID, is dedicated to being the first point of contact for students seeking technical assistance. Falcon-AID now works with the IT Help Desk and Falcon Online at the main Daytona State College campus to address all technical concerns with regards to the student/faculty/staff college environment.

We offer Technical assistance in areas such as:

  • MyDaytonaState Student Portal Password Manager Help
  • Access to FalconMail and Office365 applications through your student account
  • Access to college DSC_Wireless WIFI
  • Falcon Online support
  • Assistance with smart devices (i.e., laptops, tablets, smart phones) in topics related to college academic resources/services (only)
  • Searching for available courses
  • Navigating/accessing via web important service areas such as: Financial Aid, Admissions, Registration, etc.
  • Directions to appropriate academic departments
  • And more...

 Please Note: Falcon-AID staff's responsibilities are to answer questions related to Academic Technological Resources only as listed above; any non-technical questions such as class subject matters, library research, or other areas of service, will be referred to their respective class instructor, library staff, Academic Support Center staff, appropriate college academic department, or areas of service.

computer  WALK-IN HOURS (Daytona main campus only)

Monday – Friday 7:30am – 5pm (Building 300, Room 109)
Saturday 8am - 4pm (Building 210/R103A)

SUMMER "A" – "B"
Building 300, Room 109
Monday – Thursday 7:30am – 5pm
Friday 8am – 12pm
Saturday CLOSED

Phone OVER THE PHONE SUPPORT (386) 506-3950 or extension 3950 for on-campus calls:

Monday – Friday 8am – 8pm
Saturday 8am – 4pm

Monday – Thursday 7am –8pm
Friday 8am – 12pm
Saturday CLOSED

Email us at:


IT Helpdesk / Falcon-AID Coordinator I
Yudith Day-Wygant
(386) 506-3950

 Victoria H



Victoria Hoelscher
Senior Tech Assistant
(386) 506-3950   



Rauno V



Rauno Vaht
Tech Assistant
(386) 506-3950

Rifa A   

Rifa Ahmed
Tech Assistant
(386) 506-3950



Attention Students, Faculty and Staff!

Due to liability issues, the IT Falcon-AID techs are not allowed to touch or manipulate any smart (personal) devices that are not property of Daytona State College.

Our tech can assist you through directional instructions. If there is a problem with the device, or device software unrelated to our academic environment, we may recommend contacting the device/software vendor and/or manufacturer for technical support

Self-Service Portal - Student How To Guides
Tip: To log into your class go to Falcon Online ( )

FalconMail FAQ

Falcon Online FAQ

Falcon Online Users Guide

Information Technology Department (Faculty/Staff Support)  

Web Help (Faculty/Staff)

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Daytona State College 1200 W. International Speedway Blvd., Daytona Beach, Florida 32114 (386) 506-3000

Daytona State College is an equal opportunity institution.

If you are having any difficulty accessing our website, please contact the help desk at (386) 506-3950 or

Last updated: 2018-03-28T21:01:27.363Z