Institutional Effectiveness (IE) at Daytona State College is a systematic and documented process for strategic planning, evaluation, and assessment of outcomes at institution, unit, program and course levels. Institutional effectiveness uses performance indicators to provide substantive information for both strategic and operational decision making. Through the IE process, the college aligns organizational activities with the college’s mission.
Continuous improvement at Daytona State College (DSC) is an on-going process of enhancing products, services and processes. The model below describes the process used to evaluate effectiveness at all levels within the institution. DSC strives for continuous improvement and innovation in institutional programs, academic and institutional services, and activities.
The following continuous improvement model contains four main steps along with the probing questions noted below:
- Define desired outcomes
- What impact do the programs and services have on students?
- Are desired outcomes consistent with the mission and role in the institution?
- Can desired outcomes be measured?
- Planning and Implementation
- Do we have a strategy to follow?
- Data disaggregation?
- Calendar development?
- Direct instructions?
- Do we have methods for assessing?
- What measures can be developed to ensure improvement?
- Do we have an approach to monitor?
- Process Improvement
- Did we identify opportunities for improvement?
- Do we have a plan for change?
- Can we sustain the changes?