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Falcon Mail FAQ

   Daytona State College is partnered with Microsoft to provide you with FalconMail, also known as Office 365, for email and other online communications and collaborative services for our student.

If you have questions or need help using this system, please call:


1. Who is eligible for FalconMail?

2. Am I required to use the FalconMail service?

3. How large is my mail box?

4. How do I access FalconMail?

5. Do I need to use a Windows PC or Microsoft Internet Explorer?

6. Will someone at Microsoft be reading my email?

7. What happens if I forget my password?

8. Can I use other email programs like Outlook to read email?

9. Can I access FalconMail from my mobile phones?

10. Does FalconMail include SPAM filtering?

11. Can I redirect mail sent to my FalconMail account to a different email service such as Gmail, Yahoo Mail, or my existing Windows Live Mail or Hot Mail account?

12. Is my data in FalconMail backed up?

13. Are there any message, mailbox or recipient limits?

14. How long will I be able to keep my FalconMail account?

15. Is there a possibility that my FalconMail mailbox will ever be deleted?

16. I need more help, is there any more information available about FalconMail that you can give me?

 

1. Who is the eligible for FalconMail?

  • The FalconMail system is available for any active Daytona State College student, faculty or staff member.

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2. Am I required to use FalconMail service?

  • No. However, all official college email will be sent to your FalconMail account. If you choose to use a different email system, you will need to set up forwarding from your FalconMail account.

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3. How large is my mailbox?

  • FalconMail currently provides each student 50 gigabytes of storage for email, attachments and calendar content. This limitation cannot be increased.

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4. How do I access my FalconMail account?

  • You can access your FalconMail account initially from any web browser by going to and logging in to the student portal at http://my.daytonastate.edu. The student portal will allow you to login automatically once you have successfully reset your password for the first time.

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5. Do I need to use a Windows PC or Microsoft Internet Explorer?

  • No. All Web-based services included in FalconMail can be accessed from Windows, Mac or Linux.  You can use FalconMail through any browser that supports HTML 3.2 and JavaScript. This includes Internet Explorer, Chrome, Mozilla Firefox, Apple Safari and other Web browsers on computers that run UNIX, Apple Macintosh, or Microsoft Windows.
  • For more information, see Supported Browsers and Operating Systems.

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6. Will someone at Microsoft be reading my email?

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7. What happens if I forget my password?

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8. Can I use other email programs like Outlook to read email?

  • Yes. You can use several different POP3 and IMAP4 email programs to connect to FalconMail. The features supported by each email program vary. For information about the features offered by specific POP3 and IMAP4 email programs, see the documentation that's included with each program. You may also reference “Access Your Account Using Other Email Programs.” The only email interface currently officially supported by the college and the FalconAid HelpDesk is the Web interface.

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9. Can I access FalconMail from my mobile phone?

  • Yes. Users can check their email using a mail client on their phone or using their phone’s Web browser. “Push” email capabilities also are available for FalconMail customers using Exchange ActiveSync.
  • See Outlook Live – Mobile Phones for more information.
  • The FalconAid Help Desk is not equipped to help with the setup of mobile devices at this time.

 

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10. Does FalconMail include SPAM filtering? Does it include any anti-virus checking?

  • FalconMail uses the Windows Live infrastructure to combat spam and phishing. For more information, see Fighting Junk E-mail.
  • By default, all mailboxes that are created in FalconMail have junk email filtering enabled. For more information, see Spam Filtering with Outlook Live.
  • For anti-virus protection, FalconMail relies on redundant signature-based virus scanning. All inbound and outbound email in FalconMail is scanned for viruses.

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11. Can I forward mail sent to my FalconMail account to a different email service such as Gmail, Yahoo Mail, or my existing Windows Live Mail or Hot Mail account?

    • After you login to FalconMail, you can set up a rule to forward your mail to an alternate account. Choose menu Option > Forward Your Mails Using IN Box rule.
      Hint: If you want to maintain the original sender’s information, use “Redirect the message to…”

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12. Is my data in FalconMail backed up?

  • Data stored on the FalconMail servers is NOT backed up. We recommend that you maintain a backup of your critical documents and emails manually.

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13.  Are there any message, mailbox and recipient Limits?

  • Yes, there are limitations to your account. In order to learn more, please visit help.outlook.com.;

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14. How long will I be able to keep my FalconMail account? Will I be able to use my FalconMail account after I graduate?

  • The new email accounts are being offered as lifetime accounts provided that you login to your FalconMail at least once every six months.

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15. Is there a possibility that my FalconMail mailbox will ever be deleted?

  • Yes, if you fail to login to FalconMail and you are not registered for courses for at least once every six months your account may be deleted automatically by Microsoft.

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16. I need more help, is there any more information available about FalconMail that you can give me?

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Daytona State College 1200 W. International Speedway Blvd., Daytona Beach, Florida 32114 (386) 506-3000

Daytona State College is an equal opportunity institution.

Last updated: 2014-08-28T13:55:43.679Z