Daytona State College is partnered with Microsoft to provide you with FalconMail, also known as Live@edu, for email and other online communications and collaborative services.
If you have questions or need help using this system, please call:
- Students: The FalconAid Help Desk at 1-386-506-4243 (or extension 4243 if you are on campus) or email falconaid@daytonastate.edu.
- Faculty and Staff: Please contact the Helpdesk at 3950, or email helpdesk@daytonastate.edu.
- Who is eligible for Live@edu?
- Am I required to use the Live@edu service?
- What features and products are included in Live@edu?
- Live@edu is also Windows Live. I already have a Windows Live account. Will that mailbox be affected?
- How large is my mail box?
- How do I access Live@edu?
- Have my emails been deleted from my old student mailbox?
- Will the mail in my old mailbox be moved to the new mailbox?
- Will my old student mailbox be deleted?
- Do I need to use a Windows PC or Microsoft Internet Explorer?
- Will someone at Microsoft be reading my email?
- What happens if I forget my password or want to change my password?
- Can I use other email programs like Outlook to read email?
- Can I access Live@edu via Outlook Mobile Access or Wireless Application Protocol (WAP)?
- Can I access Live@edu from my mobile phones?
- Does Live@edu include SPAM filtering?
- Can I redirect mail sent to my Live@edu account to a different email service such as Gmail, Yahoo Mail, or my existing Windows Live Mail or Hot Mail account?
- Is my data in Live@edu backed up?
- Are there any message, mailbox or recipient limits?
- How long will I be able to keep my Live@edu account?
- Is there a possibility that my Live@edu mailbox will ever be deleted?
- I need more help, is there any more information available about Live@edu that you can give me?
1. Who is the eligible for Live@edu?
- The Live@edu system is for any active Daytona State College student, faculty or staff member.
2. Am I required to use Live@edu service?
- All college official business will be sent only to your Live@edu account. Hence, you are required to use the new email service. You may forward your student email to an alternate account using the Forward Email feature that is available once you have successfully logged in and have begun to use the service.
3. What features and products are included?
- Students have access to a comprehensive suite of additional Live@edu services, including:
- Email with 25GB storage for email and attachments
- Access to your email from most mobile devices
- Forwarding to any email address
- Mail filtering and rules processing to organize your mailbox
- Integrated anti-virus
- No advertisements in the mail system or in the email bodies
- Skydrive, a password-protected online storage space, with 7GB storage
- Office Live Workspace
- Spell Check, Dictionary, Thesaurus and Search Tools
- Outlook Calendar
- Instant messenger with Microsoft Lync
- SharePoint Online
- Additional features as published by Microsoft
- All of these services are accessible from any Internet-capable device.
[Some services may not be fully supported by the FalconAid Help Center.]
4. Live@edu is also Windows Live. I already have a Windows Live account. Will that mailbox be affected?
- No, if you already have a Windows Live ID and it matches the School ID that we are creating to be your primary Daytona State email address, then we have taken steps to ensure that the information does not conflict.
- Live@edu currently provides each student 25 gigabytes of storage for email, attachments and calendar content. This limitation cannot be increased.
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6. How do I access my Live@edu account?
- You can access your Live@edu account initially from any web browser by going to and logging in to the student portal at http://my.daytonastate.edu. The student portal will allow you to login automatically once you have successfully reset your password for the first time.
- Important Note: If during the verification process you are asked for your year of birth; you should enter your real birth year. If you tell the system that you are under 13 years old, it will ask for a credit card number. You will not be charged any fee; the card is used for age verification only. Be careful when providing your birth year, as once the data is saved, it cannot be altered. If you require assistance, please contact the FalconAid Student Helpdesk at extension 4243.
7. Have my emails been deleted from my old student mailbox?
- No, your email on the old email system has not been deleted. You will be able to access your old email by logging in to the student portal and clicking on the "Access my old email" link.
8. Will the mail in my old mailbox or any of my old contacts be moved to the new mailbox?
- No, unfortunately, we are unable to migrate either your email or your contacts from the current email system into the new Live@edu.
9. Will my old student mailbox be deleted?
- Yes, however, it will not be deleted immediately. We will be providing access to the old FalconMail system until further notice to allow you to reference your archived emails and locally save any attachments you would like to retain from the old email system. After that time, you will be unable to retrieve any email from the old email system.
10. Do I need to use a Windows PC or Microsoft Internet Explorer?
- No. All Web-based services included in Live@edu can be accessed from Windows, Mac or Linux. You can use Live@edu through any browser that supports HTML 3.2 and ECMA. This includes Internet Explorer, Chrome, Mozilla Firefox, Apple Safari and other Web browsers on computers that run UNIX, Apple Macintosh, or Microsoft Windows.
- For more information, see Supported Browsers and Operating Systems.
- If you would like a less graphic version of the mail client because you are having difficulty displaying some feature, or you have a slower internet connection, Outlook Live Light is available. Find out more at the Outlook Live Light page.
Note: Safari 4 on OSX and Windows does produce an error on logout, but clicking 'done' on the error page does logout successfully.
11. Will someone at Microsoft be reading my email?
- No, Microsoft will not read your email. For more information, refer to Microsoft’s statements on account privacy located at:
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12. What happens if I forget or want to change my password?
- You can easily reset your password by visiting http://www.outlook.com.
*Important*: Only use the above website to change your password. Should you receive emails asking you to change your password due to account compromise containing a link and you believe the email to be valid, NEVER click on the link. Close the browser. Reopen the Web browser and go directly to the website above.
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13. Can I use other email programs like Outlook to read email?
- Yes. You can use several different POP3 and IMAP4 email programs to connect to Live@edu. The features supported by each email program vary. For information about the features offered by specific POP3 and IMAP4 email programs, see the documentation that's included with each program. You may also reference “Access Your Account Using Other Email Programs.” The only email interface currently officially supported by the college and the FalconAid HelpDesk is the Web interface.
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14. Can I access Live@edu via Outlook Mobile Access or Wireless Application Protocol (WAP)?
- No, Live@edu doesn't support Outlook Mobile Access or WAP.
- Live@edu does support Exchange ActiveSync, POP and IMAP to access and synchronize a mailbox with a mobile phone.
- For more information, see “Accessing Outlook Live on Your Mobile Phone.” There are third-party applications that add Exchange ActiveSync, POP or IMAP capabilities to mobile phones that don't natively support them.
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15. Can I access Live@edu from my mobile phone?
- Yes. Users can check their email using a mail client on their phone or using their phone’s Web browser. “Push” email capabilities also are available for Live@edu customers using Exchange ActiveSync.
- See Outlook Live – Mobile Phones for more information.
- The FalconAid Help Desk is not equipped to help with the setup of mobile devices at this time.
16. Does Live@edu include SPAM filtering? Does it include any anti-virus checking?
- Live@edu uses the Windows Live infrastructure to combat spam and phishing. For more information, see Fighting Junk E-mail.
- By default, all mailboxes that are created in Live@edu have junk email filtering enabled. For more information, see Spam Filtering with Outlook Live.
- For anti-virus protection, Live@edu relies on redundant signature-based virus scanning. All inbound and outbound email in Live@edu is scanned for viruses.
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17. Can I forward mail sent to my Live@edu account to a different email service such as Gmail, Yahoo Mail, or my existing Windows Live Mail or Hot Mail account?
- After you login to Live@edu, you can set up a rule to forward your mail to an alternate account. Choose menu Option > Forward Your Mails Using IN Box rule.
Hint: If you want to maintain the original sender’s information, use “Redirect the message to…”
18. Is my data in Live@edu backed up?
- Data stored on the Live@edu servers is NOT backed up. We recommend that you maintain a backup of your critical documents and emails manually.
19. Are there any message, mailbox and recipient Limits?
- Yes, there are limitations to your account. In order to learn more, please visit help.outlook.com.
20. How long will I be able to keep my Live@edu account? Will I be able to use my Live@edu account after I graduate?
- The new email accounts are being offered as lifetime accounts provided that you either register for a course or login to your email at least once every six months.
21. Is there a possibility that my Live@edu mailbox will ever be deleted?
- Yes, if you fail to login to the live@edu system and you are not registered for courses for at least once every six months.
22. I need more help, is there any more information available about Live@edu that you can give me?
- Yes, there is a short tutorial on Live@edu available here.
- Microsoft provides new information, status updates and videos on a regular basis at the Live@edu Help Site.
