(A focus on People and Productivity)

Dates: February 14, 21, 28, March 7, 2013
Day: Four Consecutive Thursdays
Time: 8:00 a.m. to 4:30 p.m.
Location: Daytona State College, Daytona Beach Campus,
1200 W. International Speedway Blvd., Building 110, room 249
Instructor: Ray C. Huther
Fee: $295

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Subjects Include:

• Effective Communications
• Teamwork
• Perception
• Brainstorming
• Paradigms
• Consensus Decisions
• Safety
• People Problems
• Coaching
• Performance Evaluations
• Diversity
• Effective Training
• FMLA
• Motivating
• Innovating
• Effective Meetings
• Good Supervisor Work Habits
• Problem Solving
• Tools for Planning
• Tools for Analyzing
• Reaching Agreement
• Sexual Harassment
• The Hostile Workplace
• Counseling
• Dystunctional Behavior
• Interviewing
• Email and the Internet
• Setting Personal & Professional Goals
• Employee Documentation
• Budgeting
• Planning
• Work Instruction Documentation
• An Improvement Process
• Improving Productivity and Efficiency
• The Real Cost of Errors
• Addressing Potential Workplace Violence
• Boomers, Gen X and Millennials

Workshop Format: This workshop, like all of those with this instructor, is very participative and fast moving. It combines short instruction periods, numerous group exercises, experience-sharing and role-playing to enhance the learning experience. The titles for some of the more than thirty workshop exercises include: Best Friend Now Works For Me, Good Worker Wants Out, He Is a Relative of The Owner and He is Always Late, Negative and Positive Impact People, Older Worker Retired on the Job, Getting Customer Requirements, Gantt Charts; Fish Bones, Weighted Voting, Defining Problems, Say it In a Gentler Way, Performance Feedback and Counseling. 

How Many Have Attended This Workshop? Currently, over 800 individuals from 108 local service, government and manufacturing organizations have attended. 

Who has attended? Individual contributors, lead people, supervisors, managers, vice presidents, presidents and business owners. They have had responsibilities in many areas – for example: human resources, office management, engineering, writing, safety, training, purchasing, sales, marketing, quality, construction, administration, production, security, hospitality, field operations, customer service, medical, city and county departments, legal and retail. 

Beginning Conversational Spanish

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Are you finding that some of your customers or co-workers prefer doing business in Spanish?  Are you traveling to a Spanish-speaking country for pleasure? In this course, you will learn essential vocabulary and phrases needed to begin communicating immediately with Spanish speakers.

Course Topics

• Greet someone, ask for and say your name, say goodbye;
• Use expressions of courtesy with introductions;
• Ask and say if you speak English or Spanish;
• Ask for directions;
• Ask and answer questions giving personal information;
• And much more.

About Your Instructor
Lourdes Colon, Peruvian by heritage and American by birth, Lourdes brings a balanced presentation of two cultures to her students.  She holds a Bachelor of Arts in English and has taught Conversational Spanish for several years at Daytona State College.

Starts: January 16, 2013
Ends: March 6, 2013
Days: Wednesdays
Time: 6:00 to 8:30 p.m.
Location: Daytona State College, Daytona Beach Campus,
1200 W. International Speedway Blvd., Building 110, room 249
Fee: $150 (includes 132-page workbook with interactive CD-ROM and other study tools)

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224
E: ParkerJ@DaytonaState.edu

Achieving Success Through Exceptional Service

These days, customer patience seems to be in short supply, while customer expectations appear to be higher than ever.  Business that provide exceptional experiences are much more likely to create long-term relationships based on satisfaction, turst and mutual respect.  The focus of this interactive, high-energy workshop is on helping you gain a deeper understanding of the core elements of exceptional service, and to understand why it is so critical to the success of your business.

The Workshop Will Allow You To:

• Explore the impact o fyour attitude on the level of customer service you deliver;
• Assess your customer service strengths and growth opportunities;
• Discuss and practice key communication skills required for providing exceptional service;
• Improve your ability to identify and effectively address customer needs and expectations;
• Develop a higher comfort level for resolving service issues and handling challenging customers;
• Understand the importance of taking initiative and following through on commitments made to your customers.

About Your Instructor
Mark Toombs has over 20 years of retail sales, customer service and training experience.  Mark has worked with companies such as American Greetings, Bright House Networks, Darden Restaurants, and the cities of Ponce Inlet and Ormond Beach.

Date: Thursday, April 4, 2013
Time: 1-5 p.m. OR 6-10 p.m.
Location: Daytona State College, Bergengren Hall (Bldg. 110, Rm. 112), 1200 W. International Speedway Blvd., Daytona Beach
Fee: $65

Click Here For A Course Flyer

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224
E: ParkerJ@DaytonaState.edu