College Catalog 2014-2015

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Information Technology Support Specialist


Information Technology Support Specialist
Program Information
A.S. Certificate - Code 0905 - Catalog 2013/2014
Anindya Paul, Chair, 386-506-4155
Jameal Adkins, Assistant Chair, 386-506-4139
Linda Sullivan, 386-506-4154, sullivi@daytonastate.edu
07/17/2013 M - 1541

Program Mission, Description, and Outcomes Mission:
The certificate program in Information Technology Support Specialist provides the student with an understanding of the computer hardware and software and its interaction in a networked environment and supporting technology users. The program incorporates innovative teaching methods, uses latest technology, thus encouraging student success.

Description:
The certificate program in Information Technology Support Specialist provides the student with a solid understanding of the computer hardware and software and its interaction in a networked environment. The certificate program also provides soft skills and technical skills for providing customer support in a networked office and business environment. The course content prepares students to install, troubleshoot information technology equipment and support its users. Program courses transfer directly into Associate of Science Computer Information Technology and other Associate degree programs.

Outcomes:
Graduates of the program will be able to:
1. Design, create, and test a network environment.
2. Arrange, install, and configure network hardware and software.
3. Arrange, install, and configure computer hardware and software.
4. Plan and perform internetworking administration, management, and other activities.
5. Plan and perform troubleshooting and maintenance on network hardware and software.
6. Plan and perform systems monitoring activities and customer service skills.


Note: To ensure Financial Aid program eligibility, students need to also be accepted to the parallel associate degree program.

Approximate Additional Costs Financing Options: All students are encouraged to apply for federal and state student financial assistance by completing the FAFSA at http://www.fafsa.gov. For more information on grant, loans and work programs, please see the Office of Financial Aid webpage at http://www.daytonastate.edu/finaid. Students are also encouraged to apply for one of the many Daytona State College Foundation scholarships offered each semester. For more information see: http://www.daytonastate.edu/scholarships.

Program Tuition and Fees: $1,881*
Access Fee: $112 ($6.24 per credit)
Assessment Fee: $30
Lab Fees: $30
Textbook Estimate: varies depending on new, used, renting, or e-books

*In-state tuition only; out-of-state tuition will be higher.

Additional Admission Requirements It may be necessary for the student to enroll in a college preparatory English, Math, or Reading course based upon college placement test scores.

Careers Most of these courses count towards the AS degree in Networking Services Technology, and some courses could be applied towards AS degrees in Computer Programming and Analysis and Computer Information Technology.

The following information is required by federal regulations to be provided to students for all vocational and certificate programs. Additional information on the any career, job, or salary potential can be found at http://www.onetonline.org.

The typical length of this program is two (2) semesters. The Florida Education and Training Placement Information Program (FETPIP) lists the placement rate (2010-11) for this field at 83%.

15-1041.00 Computer Support Specialists http://www.onetonline.org/link/summary/15-1041.00
15-1051.00 Computer Systems Analysts http://www.onetonline.org/link/summary/15-1051.00
15-1071.01 Computer Security Specialists http://www.onetonline.org/help/bright/15-1071.01
15-1081.00 Network Systems and Data Communications Analysts http://www.onetonline.org/help/bright/15-1081.00

For additional Information on wages, trends and career videos:
http://www.careerinfonet.org/occ_rep.asp?optstatus=011000000&soccode=151041&id=1&nodeid=2&stfips=12&search=Go.


Note: Need help preparing for your job search? Login to Daytona State's Career Services Online (CSO) to create your personal career account, or email your Daytona State College Career Advisor.

Program Specific Courses
Course Title    
  SEM HRS  
CTS2306 Microsoft Windows Professional   4.00 Pre-Reqs: CET1600
CTS1851 Internet Web Foundations (HTML, CSS)   3.00
CET2154 A+ Computer Repair   4.00
CET1600 Network Plus   4.00
CGS2100 Microcomputer Applications   3.00

Sample Program of Study
Course Title    
   
... ... 1st Semester  
  SEM HRS  
CTS1851 Internet Web Foundations (HTML, CSS)   3.00
CET2154 A+ Computer Repair   4.00
CGS2100 Microcomputer Applications   3.00
   
... ... 2nd Semester  
  SEM HRS  
CTS2306 Microsoft Windows Professional   4.00 Pre-Reqs: CET1600
CET1600 Network Plus   4.00
   
TOTAL  ...   18.00

Note: Sequence of courses may vary. Check catalog course descriptions for requisite requirements.


2013-2014 College Catalog. To view previous catalogs, please click here.